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CII's BANKing TECH Summit 2012:"Carving a New Path through Innovation"
HighLights
 

1-     Dr. KC Chakrabarty, Deputy Governor, Reserve Bank of India stressed that the main focus of banks should always be the customer. “Efficient technological innovation has helped in many ways like reducing transaction costs and making settlement system in stock markets efficient. Technology adoption further fuels creation of innovative technology. However it has to be customer centric and responsive. For technology and innovation to lead to better customer experience it has to be faster and hassle free, safer and error free and easier but cheaper,” he said.

 

2-     Mr Pratip Chaudhuri, Chairman, State Bank of India, said, “Technology has to work with the rest of the banking system to deliver its smooth functioning. It cannot become a substitute to people and practices but will have to learn to collaborate and work as a partner.” Talking about the current financial climate of the world, Mr Chaudhuri said, “The reaction to issues and problems should not be kneejerk. Solutions have to lie in the realms of practicality. It is important to have checks and balances that are judiciously placed in the system.”

 

3-     Mr N Chandrasekaran, Chief Executive Officer & Managing Director, TCS and Chairman, CII BANKing TECH Summit 2012, said, “Technology evolution has been very rapid and adoption of technology in the country has been spectacular. Yet we have to consider the sheer size, magnitude and complexity of the nation and its financial networks and remember that among other things, banking in the country is also about inclusion.” He viewed that the key challenges lie in using technology and innovation to bring new products and services that will bring out the evolving customer segments. He also stated that we have to leverage technology to drive cost efficiency to a level that can enhance profitability of the financial institution.

 

4-     Mr. Manoj K Kashyap, Executive Director, PricewaterhouseCoopers said, “Innovation across services, products, customer experiences and technology will prove critical in responding to the changing customer expectations and to create the agility needed to capitalise on opportunities. The three key themes that emerge from our report are customer centricity, innovation in service delivery models and the usage of emerging technologies. Innovations aligned to these themes will create a competitive advantage for banks, reduce cost and drive growth.”

 

5-      Mr. Pradeep Bhargava, Chairman, CII Western Region said, “The challenge is to use human resources, technology and financial resources in an efficient manner.” He opined that customer aspirations are not only going high, but their behaviour is also changing and forcing the banking sector to go for the next level of technological advancement.

 
Description

Banks are constantly looking at innovation to drive the next phase of growth and efficiency. Innovation in this sector spans three dimensions:

1-     In the way banks view their customers and devise strategies for them

2-     How customers are serviced better with the use of technology

3-     Attracting eGen Customers

Changing customer behavior and the shift in global economic power is heralding transformation in the banking sector. In this dynamic environment technology and innovation will prove critical in responding to customer expectations and in creating the agility needed to capitalize on the opportunities.

Banks who have adopted new technologies have come out winners especially in the payment spaces. This is happening at time when customer expectation (both offline and online) are being reset by the experiences provided by retailers and online providers in other industries.

BANKing TECH Summit 2012 addressed the challenges faced by the industry today and how best to channelise innovations in technology to adopt a sustainable and inclusive growth strategy. It also emphasized on the importance of innovation, be it in products, service delivery models, customer service or new technologies. The Summit brought all stakeholders on a common platform to discuss and deliberate upon the challenges faced by the industry and how best to leverage technology to adopt a sustainable and inclusive growth strategy.

 

This year’s Summit  covered wide range of topics of interest to stakeholders in the industry like Driving Customer Centricity in Building Profitable Relationships; Aligning Service Delivery Models to New Product Market Segments, Emerging Technologies Breaking New Ground in the Banking Arena and leading industry players also participated in an exclusive CEOs’ Interactive Roundtable: Carving a New Path through Innovation.

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Knowledge Resources
You will get access to following Knowledge Resources by subscribing to the Digital Library of this event.
 
Mr Pradeep Bhargava, Chairman-CII Western Region delivering Welcome and Introductory Remarks at the inaugural session of the 7th edition of BANKing TECH Summit 2012.
Mr N Chandrasekaran, Chairman-CII’s BANKing TECH Summit 2012 and Chief Executive Officer and Managing Director, Tata Consultancy Services Ltd addressing at the inaugural session of the 7th edition of BANKing TECH Summit 2012.
Release of CII-PwC Report: Carving a New Path through Innovation at the inaugural session of the 7th edition of BANKing TECH Summit 2012
Mr Manoj K Kashyap, Executive Director & Leader-Financial Services, PricewaterhouseCoopers Pvt Ltd addressing at the inaugural session of the 7th edition of BANKing TECH Summit 2012.
Mr Pratip Chaudhuri, Chairman, State Bank of India delivering special address at the inaugural session of the 7th edition of BANKing TECH Summit 2012.
Dr K C Chakrabarty, Deputy Governor, Reserve Bank of India addressing the BANKing TECH Summit 2012
Mr Pradeep Bhargava, Chairman-CII Western Region delivering concluding remarks at the inaugural session of the 7th edition of BANKing TECH Summit 2012.
Session Moderator Mr Govindraj Ethiraj, Consulting Editor, Headlines Today delivering opening remarks at the session 1: "CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012.
Mr Sanket Akerkar, Managing Director, Microsoft Corporation India Pvt Ltd addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012 .
Mr Harsh Bisht, Executive Director, PricewaterhouseCoopers Pvt Ltd addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012.
Mr D Sarkar, Chairman & Managing Director, Union Bank of India addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012 .
Mr N Chandrasekaran, Chairman-CII’s BANKing TECH Summit 2012 and Chief Executive Officer and Managing Director, Tata Consultancy Services Ltd addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012.
Mr M V Tanksale, Chairman & Managing Director, Central Bank of India addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012.
Mr Naresh B Wadhwa, President and Country Manager, Cisco India & South Asia, Cisco Systems India Pvt Ltd addressing at the session 1: CEO’s Interactive Roundtable - Carving a New Path through Innovation" of the 7th edition of BANKing TECH Summit 2012.
Mr Govindraj Ethiraj, Mr Sanket Akerkar, Mr Harsh Bisht, Mr D Sarkar, Mr N Chandrasekaran, Mr M V Tanksale and Mr Naresh B Wadhwa at the panel discussion on "CEO’s Interactive Roundtable: Carving a New Path through Innovation" at the 7th edition of BANKing TECH Summit 2012.
CEO’s Interactive Roundtable: Carving a New Path through Innovation - An Open House Discussion
Session Chairman Mr Nitin Chopra, Head-Retail and Consumer Banking, The Ratnakar Bank Ltd delivering introductory remarks at the session 2: "Driving Customer Centricity in Building Profitable Relationships" of the 7th edition of BANKing TECH Summit 2012.
Re-imagining Customer Intelligence: Architecting a Next-gen Decision Enablement System by Mr Vivek Subramanyam, Chief Executive Officer, iCreate Software India Pvt Ltd
Transforming customer experience across Channels to Garner Increased Loyalty by Mr Anil Jaggia, Chief Information Officer, HDFC Bank Ltd
Life Cycle Marketing through Business Analytics by Mr Pravir Vohra, Former President & Group Chief Technology Officer, ICICI Bank Ltd
Aggregating Personal Finance for one-on-one Relationships by Mr Debdas Sen, Executive Director, PricewaterhouseCoopers Pvt Ltd
Driving Customer Centricity in Building Profitable Relationships - An Open House Discussion
Session Chairman Mr P R Somasundaram, Managing Director & Chief Executive Officer, The Lakshmi Vilas Bank Ltd delivering introductory remarks at the session 3: "Aligning Service Delivery Models to New Product Market Segments" of the 7th edition of BANKing TECH Summit 2012.
Banking on IT-Managing Growth and Costs while Expanding Market by Mr P Sridhar Reddy, Chairman & Managing Director, CtrlS Datacenters Ltd
Banking on BPM & ECM Technology for Building Competitive Advantage by Mr Hareish Gur, Vice President-Head India & Asia Pacific, Newgen Software Technologies Ltd
Converting Banking Services into Financial Solutions for Empowering Clients’ CFOs by Mr Devesh Mathur, Chief Operating Officer, India, The Hongkong & Shanghai Banking Corporation Ltd
Driving Interoperability and Creating New Distribution Channels by Mr Mahadevan Balakrishnan, Chief Operating Officer, National Payments Corporation of India
Session Chairman Mr P R Somasundaram, Managing Director & Chief Executive Officer, The Lakshmi Vilas Bank Ltd delivering concluding remarks at the session 3: "Aligning Service Delivery Models to New Product Market Segments" of the 7th edition of BANKing TECH Summit 2012.
Session Chairman Mr G Srinivasa Raghavan, Vice President & Country Head, Tata Consultancy Services Ltd delivering introductory remarks at the session 4: "Emerging Technologies Breaking New Ground in the Banking Arena" of the 7th edition of BANKing TECH Summit 2012.
Mr Hanuman Tripathi, Group Managing Director, InfraSoft Technologies Ltd delivering "Cloud-based CBS: A game changer for small & medium sized banks" at the session 4: "Emerging Technologies Breaking New Ground in the Banking Arena" of the 7th edition of BANKing TECH Summit 2012.
Mobile Platforms Leading the Way to Business Enablement by Mr Sharad Arora, Chief Officer-Wireless Solutions, Tata Teleservices Ltd
Optimizing Internal Processes through Cloud Computing by Mr Venkat V, Group Executive Vice President & Chief Technology Officer-Technology Infrastructure, Yes Bank Ltd
Green banking-A Reality by Mr Deepak Ajmani, Director & Head-BI & Analytics Business Development, Oracle Corporation
Mr G Srinivasa Raghavan, Vice President & Country Head, Tata Consultancy Services Ltd delivering concluding remarks at the session 4: "Emerging Technologies Breaking New Ground in the Banking Arena" of the 7th edition of BANKing TECH Summit 2012.
 
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