Implementation support

Over several decades, quality philosophy has evolved from “Inspecting the Quality into the Product” to “Right the first time” and building “Robust Products and Processes” which finally lead to a “Zero Defect” output. While various quality gurus propagated different approached, the key objectives of the programs remained quite similar. Lean Six Sigma is one of the philosophy which addresses some of the key requirements in today’s environment • Business Results and Breakthrough Improvements • Data Driven with Application of Right Tools • People Involvement and Capability Building • Structured Execution and Review Mechanism CII Institute of Quality focuses on customising the approach to the specific industry requirement and builds capability to ensure sustained results. The CII Institute of Quality initiated support to industry on the subject almost a decade back and since then serviced 200 organisations and certified 220 Black Belts.

Total Productive Maintenance, shortly termed as TPM, is the concept originated and developed by Japan Institute of plant Maintenance (JIPM) Tokyo, since late sixties. JIPM-TPM is the key for the operational excellence for many Japanese companies. TPM strives to achieve high level of productivity, through total participation of all people inside the organisation and then developing self-managing abilities in people and practices. Productivity, in JIPM-TPM means increasing production and reducing cost simultaneously.

• Assisting organizations in formulating a Quality Vision and developing a Strategic Quality Framework • Fostering Organizational success by developing mature business quality systems on a risk based model • Embedding robust process management framework in complex, matrix environments • Gap analysis and evaluation services on quality applications deployment • Enabling Conformity Assessment Bodies attain globally recognized accreditation based on ISO standards 17020, 17021,17065, 17024 • Helping public services develop their Citizen’s Charter development and quality and processes based on IS 15700 • Customized Long term Certificate courses on quality management and statistical methods for middle and senior quality managers.

The Award for Excellence was established jointly by CII and Export-Import (EXIM) Bank of India in 1994 and is based on the EFQM Model for Excellence. Its main aim is to enhance the ‘Competitiveness of India Inc.’, and recognises organisations who have achieved excellence. A large number of organisations have used this model to: • Define excellence across the organisation • Develop an integrated approach for achieving substantial competitiveness • Review and improve strategy, process and performance • Identity and share first-class practices • Provide opportunities to develop business leaders.