Confederation of Indian Industry (CII) and PricewaterhouseCoopers (PwC) released a report titled ‘Carving a New Path through Innovation’ at the 7th edition of BANKing TECH Summit 2012.
The Report provides an insight into how innovation has become a key necessity for banks to adapt to the dynamic industry landscape.
It contains the views of leading banks on how technology is leading the growth in the sector. PwC conducted a survey and met key stakeholders from the banking industry, across various categories of banks.
The report takes a look at the key innovations across the industry, their benefits and the way forward. The survey revealed that managing customer experience, new technologies and emerging products and services are the key drivers for these innovations. Thus, the three key themes that emerge from the report are customer-centricity, innovation in service delivery models and the usage of emerging technologies.
This report will help give the readers an overview of the crucial role played by technology in the banking industry. Innovations aligned to the above three themes will create a competitive advantage for banks, reduce cost and drive growth.